Amston – a team of talent recruitment professionals that ensures exclusive attention to your needs, fosters partnerships based on trust and provides expert insights throughout the recruitment process.

Our client – Nasdaq is continuously revolutionizing markets and transforming while adopting new technologies to develop innovative solutions, constantly aiming to rewrite tomorrow. To continue and excel in their exciting journey, they need to bring people with different experiences and backgrounds together. If you want to work in a dynamic and international environment where the pace is high, and your initiatives are valued, this is the place for you!

Job description

• Provide expert-level functional support efficiently resolving Axiom product issues via Case Management System, phone or zoom including replication and analysis of issues in mirrored AxiomSL support environment
• Client issues investigation and resolution: reproduction of suspected bugs related to the delivered solutions and providing relevant workarounds to clients or updating the development team with comprehensive information related to the detected bugs if a permanent solution is required
• Main point of contact for client issue investigation and resolution. To work closely with Customer Success Manager, Product and Customer Delivery teams to share customer insights that highlight areas of focus
• Follow-up and provide updates to clients on outstanding issues. Manage and communicate progress on raised issues which require product or development input ensuring timely delivery of solutions to meet client expectations
• Escalation to Senior Business Analyst where required to resolve issues
• Generation of MI reports using Case Management System, Confluence and Excel tools
• Maintain domain expertise in one or more AxiomSL products
• Lead on-site/remote client support sessions

Requirements

• Around 2-5 years of first-line support experience or experience working with clients as a Business Analyst, leading meetings to understand their needs, gathering relevant requirements, and providing appropriate documentation and clarification
• Experience of working on IT applications/systems preferably Business reporting applications
• Understanding the regulatory reporting concept, aspects and process, knowledge of regulatory requirements to banks and financial institutions, its standards, preferably including experience in Capital and Liquidity reporting (for instance, COREP) and Shareholder regulatory disclosure
• Ability to work with minimal supervision, be a fast learner, self-motivated, great teammate and collaborator with strong problem-solving skills
• Attention to detail and accuracy is essential
• Previous finance industry experience, familiarity with main Financial Statements; understanding of key financial products and their main characteristics (i.e. equity products, preference shares, derivatives, convertibles, bonds, etc.)
• Good communication skills and ability to work with a team in a dynamic environment and to deadlines
• Highly organized and methodical approach
• Self-motivated attitude
• Result- and customer focused

Company offers

• Monthly base salary starting from 2200 to 2600 EUR gross based on your experience
• Annual monetary bonus
• Vesting Nasdaq Restricted Stock Units (RSU) for all employees
• Employee Stock Purchase Program Nasdaq stocks with a discount
• III pillar pension plan with additional contribution from Nasdaq
• Flexible health Insurance program
• Additional paid leave days after 2 years of working at Nasdaq
• Flex day program (6 days a year)
• Internal mentorship program – get a mentor or become one
• Opportunities to grow horizontally or vertically in the organization
• Wide selection of online learning resources, e.g Udemy, O‘Reilly

Additional information

Contact person – Lina, +370 682 33 817, lina@amston.lt